Goal of the Case Study:

• Assess Shipping Impacts: Explore whether different shipping modes influence the likelihood of product returns at GlobalMart.

Expected Outcomes:

• Statistical Analysis Insights: Participants will determine the extent to which shipping mode affects return rates and whether this factor is substantial compared to others.
• Strategic Recommendations: Based on analysis results, learners will be able to propose actionable strategies to minimize returns, enhancing customer satisfaction and operational efficiency.

Artifacts:

Download the dataset and data dictionary here.

Available datasets:

• products
• customers
• orders
• transactions
• returns
• vendors
• customer_reviews
• order_payments

Note: If you want to work on this scenario, share your interest.